Introduction
Your privacy is important to us. This Privacy Policy explains how Neo Electronics Online Store (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase through www.neostore.ng
Information We Collect
We collect personal and transactional information that helps us process your orders and improve your experience, including:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Payment information (handled securely through third-party gateways)
- Browsing activity on our website
How We Use Your Information
Your data is used to:
- Process and fulfill orders.
- Communicate order updates or delivery details.
- Respond to customer inquiries and complaints.
- Improve our services and product offerings.
- Comply with Nigerian e-commerce and consumer protection regulations.
Data Protection
We take appropriate security measures to protect your data against unauthorized access, alteration, or disclosure.
All payment details are processed securely through trusted third-party payment processor, Flutterwave — we do not store your card details.
Cookies
Our website uses cookies to enhance user experience, analyze traffic, and remember your preferences. You can disable cookies through your browser, but some parts of the site may not function properly.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal data.
We may share limited information with:
- Logistics partners for delivery purposes.
- Payment processors for secure transactions.
- Legal authorities when required by Nigerian law.
Retention Period
We retain your information for as long as necessary to fulfill orders, comply with legal obligations, and improve user experience.
Your Rights
You have the right to:
- Access and request correction of your personal data.
- Withdraw consent for marketing communication.
- Request deletion of your personal information (subject to applicable law).
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of these third-party sites.
Changes to This Policy
Neo Store reserves the right to update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
Last Updated: November 2025