Terms and Conditions

Introduction

Welcome to Neo Electronics Online Store (“Neo Store”, “we”, “our”, “us”). These Terms and Conditions govern your use of our website www.neostore.ng and the purchase of products from our online store.
By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the site.

Eligibility

By using our website, you confirm that you are at least 18 years old or have obtained parental consent to use this platform and make purchases.

Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms. You may not use the site to:

Engage in fraudulent or deceptive activities.
Copy, distribute, or exploit any content without our consent.
Interfere with the security or operation of the website.

Product Information and Availability

We make every effort to display accurate product information, images, descriptions, and prices. However, errors may occur.
If an error is discovered after you have placed an order, we will notify you and give you the option to confirm or cancel the order.

Warranty Limitations for Pre-Owned Equipment

Please be advised that warranty coverage varies significantly based on the condition of the product purchased. While brand-new devices typically include a comprehensive manufacturer’s limited warranty, these original manufacturer warranties do not extend to used, refurbished, or open-box electronics unless explicitly stated otherwise in the product description. All pre-owned devices are sold “as-is” regarding original manufacturer support. However, we may provide a separate, limited functional warranty for a specified period from the date of purchase; please refer to your specific item’s listing for coverage details and duration.

Pricing and Payment

All prices listed on our website are in Nigerian Naira (₦) and are currently converted to Ghanain Cedis (GhC) via an online currency converter.
Payment can be made securely using approved online payment gateways integrated on our platform.
We reserve the right to modify prices or discontinue products at any time without prior notice.

Shipping and Delivery

Neo Store delivers nationwide across Nigeria and Ghana through trusted logistics partners.
Delivery timelines vary based on your location and product availability.
We are not liable for delays caused by courier services, public holidays, or unforeseen circumstances.

Return and Refund Policy

Neo Store accepts returns only for products with verified factory defects.
Items damaged due to customer mishandling, incorrect installation, or electrical issues at the buyer’s premises are not eligible for refund or replacement.
See our Refund Policy for detailed information.

Limitation of Liability

Neo Store will not be held liable for indirect, incidental, or consequential damages resulting from:

Product misuse or installation errors,
Unauthorized modification of purchased items,
Third-party service disruptions.

Intellectual Property

All trademarks, logos, images, and content on this site are the property of Neo Store. They may not be copied, distributed, or used for commercial purposes without prior written consent.

Governing Law

These Terms are governed by and construed under the laws of the Federal Republic of Nigeria.

Contact Us

For inquiries or complaints, contact:
support@neostore.ng
www.neostore.ng